Introduction

Thank you for choosing OnCallKeeper. This Privacy Policy explains how TAKIMCA DANISMANLIK A.S. and RISEON TECHNOLOGIES LTD ("we", "us", "our") collect, use, share, and protect your personal data when you visit our websites and use our services (collectively, the "Services").

By using the Services, you agree to the data practices described in this Policy. If you do not agree, please discontinue use of the Services.

Who we are

OnCallKeeper is operated by TAKIMCA DANISMANLIK A.S. and RISEON TECHNOLOGIES LTD. Primary office: Barbaros Mh. Şebboy Sk. No: 4 / 1-2, Ataşehir, Istanbul, Turkey.

For privacy-related questions, contact us at [email protected].

Processing principles

We process personal data in accordance with the following principles:

Lawfulness, fairness, and transparency
Purpose limitation and data minimization
Accuracy and storage limitation
Integrity, confidentiality, and accountability

Data we collect

Depending on how you use the Services, we may collect:

Identity and contact data (name, email, phone, company, role)
Account and billing data (subscription details; card data is processed by payment providers)
Service configuration data (monitors, integrations, notification settings)
Technical data (IP address, browser, device, logs, cookies)
Support and communications data

How we use data

We use personal data to:

Provide, operate, and improve the Services
Process subscriptions and payments
Send service-related notifications and support responses
Maintain security, prevent fraud, and enforce our Terms
Comply with legal obligations
Send marketing communications where permitted and with appropriate consent

Sharing with third parties

We may share data with payment processors (e.g. Stripe, iyzico), cloud infrastructure providers, analytics tools, communication providers, and professional advisers, only as necessary to deliver the Services or comply with law.

We require processors to protect personal data under appropriate contractual safeguards.

Retention

We retain personal data only as long as necessary for the purposes described in this Policy, unless a longer retention period is required by law.

Your rights

Depending on your jurisdiction (including GDPR and KVKK), you may have the right to access, rectify, erase, restrict, object to processing, and request data portability.

Submit requests via [email protected] or our Access & Correction Requests Policy.

International transfers

Your data may be processed in Türkiye and other countries where we or our subprocessors operate. We implement appropriate safeguards for cross-border transfers as required by applicable law.

Contact Information

OnCallKeeper is operated by TAKIMCA DANISMANLIK A.S. and RISEON TECHNOLOGIES LTD.

TAKIMCA DANISMANLIK A.S. (Tax ID: 8161289302) — Republic of Türkiye

RISEON TECHNOLOGIES LTD — Company number 16937950 — United Kingdom

General: [email protected] · Sales: [email protected] · Privacy: [email protected] · Legal: [email protected]

Web: oncallkeeper.com · Contact form: oncallkeeper.com/contact

Address Information

OnCallKeeper, operated by TAKIMCA DANISMANLIK A.S. and RISEON TECHNOLOGIES LTD, maintains the following registered office locations:

1. TAKIMCA DANISMANLIK A.S. — Istanbul HQ — Barbaros Mh. Şebboy Sk. No: 4 / 1-2, Ataşehir, Istanbul, Turkey
2. RISEON TECHNOLOGIES LTD — London Office — Suite 10364, 5 Brayford Square, London, United Kingdom, E1 0SG
3. RISEON TECHNOLOGIES LTD — US Office — 16192 Coastal Highway, Lewes, DE 19958, USA